Bulbasaur

We want you to be completely happy with your purchase. However, due to the nature of our artwork, we do not accept returns or offer refunds for change of mind.

Please carefully review the artwork description, dimensions, materials and images before placing your order. If you have any questions before purchasing, please contact us and we’ll be happy to help.

Damaged or incorrect orders

If the artwork arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with your order details and clear photographs of the artwork and packaging. We will assess the issue and, where appropriate, arrange a replacement or other suitable resolution.

Please note that colours may vary slightly between the images shown on our website and the physical artwork due to differences in screens, display settings and lighting.

Your legal rights

Nothing in this policy affects your statutory rights as a consumer under applicable UK consumer law. Where the law provides you with a right to a refund, replacement or other remedy, those rights will apply.

By placing an order, you confirm that you have read and understood this Returns & Refunds Policy.

We do our best to carefully package every artwork to ensure it reaches you safely and securely.

Processing Times

Orders are typically processed and dispatched within 3 working days. Please note that processing times may be slightly longer during busy periods, holidays, or when purchasing made-to-order artwork.

Delivery

We currently offer international shipping to selected countries.

For international orders, delivery times and costs will vary depending on the destination. Customers may also be responsible for any applicable customs duties, import taxes, or other charges imposed by their country.

Delivery Delays

Once your order has been dispatched, delivery is handled by the relevant courier. While we do our best to ensure your order arrives within the estimated timeframe, we cannot be held responsible for delays caused by the courier, adverse weather, strikes, customs, or circumstances outside our control.

If your order appears to be delayed or has not arrived within the expected timeframe, please contact us and we will do our best to assist you.

Incorrect or Incomplete Addresses

Please ensure that your delivery address is correct when placing your order. We cannot be responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, additional postage costs may apply if you would like the order to be resent.

Damaged Deliveries

If your artwork arrives damaged, please contact us within 7 days of delivery and provide clear photographs of the artwork, packaging, and shipping label. We will assess the damage and work with you to find an appropriate resolution.

Questions

If you have any questions regarding delivery, please contact us before placing your order and we’ll be happy to help.